Need CAD or a datasheet?
Prepare the product family, target file type and why the file is needed.
Read CAD answersTechnical Center
FAQ Center for engineering, CAD and quote requests.
Use these answers to prepare product selection, CAD requests, engineering inquiries and quote discussions with clearer project details.
Frequently asked engineering questions
The FAQ is organized around the practical questions a visitor may have before requesting CAD, engineering support or a quote.
Start with the decision you need to make.
Unsure about product fit?
Start with the workpiece, task and machine or robot constraints.
Read selection answers
Preparing a quotation request?
Connect the application, quantity, destination and expected timing.
Read RFQ answersQuote requests
What information should I provide for a quote request?
Provide the product family or target model, application, workpiece or fixture context, quantity, country, expected timeline and any drawing or datasheet reference available.
- For handling projects, include workpiece material, size, weight and surface condition.
- For workholding projects, include machine type, fixture concept and repeatability requirement if known.
Can I request a quote before final model data is available?
Yes. GRANITY can review the application and connect the inquiry with a product family or engineering discussion. Final model-level data should still come from approved engineering records.
CAD and datasheets
How do CAD and datasheet requests work?
CAD and datasheet requests use the CAD request form so the engineering team can confirm the product family, intended use and available approved assets.
Why are some CAD files not immediately downloadable?
Some model-level assets may still be under engineering confirmation. If a file or detail is not listed, send the application details and GRANITY will confirm the available CAD or datasheet path.
Product selection
How should I choose between gripping, automation and workholding products?
Start with the manufacturing task. If the part is being handled, begin with gripping. If the interface or station must change tools, review automation modules. If the workpiece must be fixed for machining or inspection, start with workholding.
Can GRANITY review a target model or competitor reference?
Yes. Send the target model, drawing or application note through engineering support. GRANITY can review the requirement without claiming unverified equivalence.
Engineering review
Which questions should go to engineering before a quote?
Use engineering support when the application involves unknown workpiece data, uncertain product family, CAD or datasheet requirements, interface constraints, fixture planning or early-stage automation layout.
Are all technical specifications final on the website?
No. Family-level pages explain product-family fit and application details. For model-level data, GRANITY can confirm availability and next steps during engineering support.
Partner support
Can distributors use these resources during early conversations?
Yes, the Technical Center can support early product education. Official partner training, pricing, territory and commercial policies are handled through the partner application process.
Still unsure which path fits?
Choose the support option that matches the question. Engineering questions go to support, CAD requests use the CAD request form, and quote-ready projects can go directly to the quote form.