Request steps
- Capture requested product or series
- Confirm file type and application
- Check available CAD or datasheet resources
- Send missing or restricted files to engineering support
Service
CAD And Datasheet Request
GRANITY provides a structured process for customers to request CAD files, datasheets and technical documents when released assets are available or when engineering review is required.
How this service helps
Customer value
Supports engineering evaluation with the right product family, file type and application details.
Deliverables
- CAD request record
- Datasheet request record
- Asset availability response
- Engineering support when needed
Related products
Parallel grippers, tool changers, zero point systems and future product families.
Request Package
A useful file request explains the product and the design decision.
This lets GRANITY distinguish a simple document request from an application that needs engineering clarification first.
Product reference
Provide the product family, series, model or comparable reference if known.
File and use case
Specify STEP, IGES, 2D drawing or datasheet and explain whether it supports layout, approval or purchasing.
Application and timing
Include the robot, machine, fixture or workpiece context, plus the project stage and required date.
What Happens Next
Each request follows the available engineering record path.
Confirm the product context
The requested family and intended use are checked before a file is selected.
Review available assets
GRANITY confirms whether the required CAD, drawing or datasheet path is available.
Send or clarify
The response provides the supported asset path or asks for engineering details needed to continue.
Request the file with the project context attached.
When the exact model is not known, start with the family, machine and design decision so engineering can help narrow the request.